Return Policy – Fukui

At Fukui, we strive to provide the highest quality furniture and exceptional customer service. However, we understand that sometimes things don’t work out as expected. That’s why we offer a flexible return policy to ensure your satisfaction with your purchase.

1. Eligibility for Returns

You can return most items within 14 days of receiving your order, as long as the following conditions are met:

  • The item is unused, in its original condition, and in the original packaging.
  • The product has not been customized or altered in any way.
  • The product is not a final sale or clearance item (marked as non-returnable).

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@fukui.store . Provide your order number and the item you wish to return.
  2. Return Authorization: Once we receive your request, we’ll provide you with a return authorization and instructions on how to return the product.
  3. Shipping the Item Back: You are responsible for the return shipping costs unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service to ensure the item reaches us safely.
  4. Inspection and Refund: Once we receive and inspect the returned item, we will process your refund or exchange. Refunds will be issued to the original payment method.

3. Non-Returnable Items

The following items are non-returnable:

  • Custom-made or personalized products.
  • Clearance or sale items.
  • Gift cards.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately within 7 days of receiving your order. We will arrange for a replacement or refund at no additional cost. Please provide photos of the damaged item and packaging to assist with the claim.

5. Exchanges

If you would like to exchange your product for another item, we can assist you with this process. Please contact us to discuss the available options. Return shipping fees may apply for exchanges.

6. Refund Processing

Refunds will be processed once the returned item is inspected and approved. Please allow up to 7-10 business days for the refund to be credited back to your original payment method.

Contact Us

If you have any questions or need further assistance with returns, please don’t hesitate to contact us at:

📧 Email: info@fukui.store

Your satisfaction is our priority, and we’re here to make sure your shopping experience with Fukui is as smooth and enjoyable as possible!