Your Privacy Choices
Shipping
Please review our frequently asked questions before getting in touch. If you can't find the answer, use the form on the right to submit your question.
Where do you ship and what does it cost
Where do you ship and what does it cost
EU & UK: Free delivery
USA: flat rate 150€ / item.
Canada: flat rate 150€ / item.
How long does shipping take
How long does shipping take
Typically 2–5 business days within the EU/UK. Delivery times outside the EU/UK vary by country. You’ll receive a tracking number once your order ships.
What’s your order processing time
What’s your order processing time
Orders are usually prepared and dispatched within 24 hours on business days (Mon–Fri).
What if my parcel is lost or stolen
What if my parcel is lost or stolen
Contact us at info@fukui.store and we will investigate the issue and offer a suitable solution.
Returns, Exchanges & Claims
Please review our frequently asked questions before getting in touch. If you can't find the answer, use the form on the right to submit your question.
How do I make a return
How do I make a return
Email info@fukui.store with your order number and reason for return. We’ll send instructions and a return address. Refunds are issued within 7 business days after we receive and accept the return.
Can I exchange a product
Can I exchange a product
Yes—e.g., for a different size/colour (subject to stock). Request an exchange the same way as a return and specify the desired variant. Return shipping is paid by the customer unless the item is defective or we made an error.
Are there exceptions to the right of return
Are there exceptions to the right of return
Yes—customized products are non-returnable (unless there’s a defect covered by warranty).
I received a damaged/faulty product—what should I do
I received a damaged/faulty product—what should I do
Within 30 days of delivery, email info@fukui.store with your order number, a description, and clear photos. After verification, we’ll arrange a replacement, repair, or full refund. For valid claims, we cover the shipping costs.
Free Delivery in EU
Free shipping on all orders to the EU. See full shipping details for your country.
10% Off Your First Order
Subscribe to our newsletter and receive a 10% discount code for your first purchase.
Secure Checkout
All transactions are encrypted and processed securely. Pay by card, PayPal, or bank transfer.
Real Support
Mon–Fri, 7:00–20:00 CET. Typical reply time: within 24 hours.
