Shipping
EU & United Kingdom: Free delivery.
USA: flat rate 150€ / item.
Canada: flat rate 150€ / item.
Typically 2–5 business days within the EU/UK. Delivery times outside the EU/UK vary by country. You’ll receive a tracking number once your order ships.
Orders are usually prepared and dispatched within 24 hours on business days (Mon–Fri).
Contact us—we’ll investigate and offer a solution (usually a replacement or refund).
Returns, Exchanges & Claims
You can withdraw from the purchase and return items within 14 days of delivery (unused, in original packaging, with proof of purchase).
Email info@fukui.store with your order number and reason for return. We’ll send instructions and a return address. Refunds are issued within 7 business days after we receive and accept the return.
Yes—e.g., for a different size/colour (subject to stock). Request an exchange the same way as a return and specify the desired variant. Return shipping is paid by the customer unless the item is defective or we made an error.
Yes—customized products are non-returnable (unless there’s a defect covered by warranty).
Within 14 days of delivery, email info@fukui.store with your order number, a description, and clear photos. After verification, we’ll arrange a replacement, repair, or full refund. For valid claims, we cover the shipping costs.