1. Delivery Information

We are committed to delivering your order quickly, safely, and efficiently.

Shipping Options:

Standard Delivery (3–5 business days):

EU - Free

International Shipping:

USA - $135.00 [for the item]

Canada - $135.00 [for the item]

Processing Time:

Orders are processed and dispatched within 24 hours on business days (Monday to Friday).
Once your order is shipped, a tracking number will be sent via email.

Please note: delivery times are estimates and may vary due to external factors (e.g., public holidays, courier delays).

2. Returns & Exchanges

We want you to be fully satisfied with your purchase. If you're not happy, you can return or exchange your item.

Return Conditions:

Returns are accepted within 14 days of the delivery date.

Items must be unused, unworn, and returned in original packaging.

Proof of purchase (order number or receipt) is required.

How to Return:

Email info@fukui.store with your order number and reason for return.

Our team will provide return instructions and a return address.

Once received and inspected, your refund will be processed within 7 business days.

Exchanges:

We accept exchanges for different sizes or colors, subject to product availability.
To request an exchange, follow the return steps and specify your preferred item.

Return shipping costs are covered by the customer, unless the item is faulty or the wrong product was delivered.

3. Claims & Damaged Goods

We carefully inspect all items before shipping, but if something arrives damaged, faulty, or incorrect, we will make it right.

To file a claim:

Contact info@fukui.store within 14 days of delivery.

Include your order number, a description of the issue, and clear photos of the damage or fault.

We will respond within 1–3 business days with a resolution.

If your claim is approved, you may choose:

A replacement item

A repair (if applicable)

A full refund

Return shipping costs for valid claims will be covered by us.

4. Exceptions

We do not accept returns for:

Personalized or custom-made items

Items returned after the 14-day period (unless under warranty)

5. Contact

If you have any questions about our Delivery and Returns Policy, please contact us at:

📧 info@fukui.store
Available: Monday–Friday, 7:00–20:00