Popular questions from our customers
Can I customize the furniture (dimensions, finish)?
Yes. We specialize in customization—share your dimensions and preferred material/colour, and we’ll handle the rest.
Can I change my order after purchase?
Yes, within 24 hours of placing the order. After that, changes may not be possible because production may have started. Please contact us as soon as possible.
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Do prices include VAT?
Yes, all prices include VAT
Which payment methods do you accept?
Visa, Mastercard, Maestro, American Express, plus Apple Pay, Google Pay, PayPal, Klarna, Shop Pay, and select local methods. All transactions are encrypted.
Do you offer installments/buy now, pay later?
Yes—options are available via providers like Klarna and Shop Pay (availability depends on your country).
How long is the warranty?
Many products include a warranty up to 5 years (details vary by model; see each product page).
How can I reach you and when are you available?
Email: info@fukui.store
Support hours: Mon–Fri, 7:00–20:00 (local time).
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Do you have any question?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.