FAQ's
Popular questions from our customers
Can I customize the furniture
Can I customize the furniture
Yes. We offer selected custom options such as dimensions and finish. Contact us before ordering to discuss the details.
Can I change my order after purchase
Can I change my order after purchase
Yes, within 24 hours of placing the order. After that, changes may not be possible if processing has already started.
Do prices include VAT
Do prices include VAT
Yes, all prices shown on our website include VAT.
Which payment methods do you accept
Which payment methods do you accept
We accept major credit and debit cards, Apple Pay, Google Pay, PayPal, Klarna, Shop Pay and selected local payment methods.
Do you offer installments or buy now, pay later
Do you offer installments or buy now, pay later
Yes. Availability depends on your country and payment provider.
How long is the warranty
How long is the warranty
All products are covered by a 1-year warranty against manufacturing defects. Please see each product page for details.
How can I contact you
How can I contact you
Email: info@fukui.store. Support hours: Monday–Friday, 7:00–20:00 local time. We usually reply within 2 business days.
How can I reach you and when are you available
How can I reach you and when are you available
Email: info@fukui.store
Support hours: Mon–Fri, 7:00–20:00(local time).
Our customer support is available Mon–Fri, 7:00–20:00(local time).
We are experiencing higher than normal volume and are working to respond as timely as possible. Please note that it may take us up to 2 business days to reply. We appreciate your patience during this time.
Contact Us
Do you have any question?
If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.
Free Delivery in EU
Free shipping on all orders to the EU. See full shipping details for your country.
10% Off Your First Order
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Secure Checkout
All transactions are encrypted and processed securely. Pay by card, PayPal, or bank transfer.
Real Support
Mon–Fri, 7:00–20:00 CET. Typical reply time: within 24 hours.
